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FAQ

Do I need to register with kalracrreations.com in order to place an order..?

You do not need to register with kalracrreations.com to make a purchase from our site. However, there are many benefits of becoming a registered kalracrreations.com customer, including faster checkout and weekly emails with updates, offers and promotions.

Does Kalra Creations International deliver internationally..?

Kalra Creations Handicrafts does deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. We use Indian Postal Service and FEDEX to deliver your shipments safely and timely to you.

How are items packaged..?

All items are carefully packaged at our warehouses - as to avoid any form of damage. We ensure the package is water proof with plastic wrap.

How can I contact the Kalra Creations International Customer Care Team..?

The team Kalra Creations International can be contacted through email at info@kalracreations.com

How can I track the delivery of my order..?

All Kalra Creations International items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order.

How do I know if my order has been received..?

After placing an order with kalracrreations.com you will be sent an email to acknowledge that we have received your order.

How do I make a payment for a Kalra Creations International purchase..?

Kalra Creations International offers simple methods to make payments for your order: PayPal, All Credit card details remain confidential and private. Kalra Creations International and our trusted payment gateways use SSL encryption technology to protect your card information.

How do I pay using a Credit card and is it safe..?

Kalracreations.com uses the latest encryption technology and other methods to protect your credit card information. You can place your orders using Netscape's SSL encryption (the Internet standard for secure transactions). In fact, shopping online with a credit card at kalracrreations.com is even safer than using a credit card at a restaurant because we do not retain your credit card information.

What are the delivery charges..?

Delivery charges are calculated on the volumetric weight of the item once it is packaged for export. You will be informed of the delivery cost once you enter a non-India delivery address before your order is processed.

What is My Account..?

We've made it easy for you to view and update your account and orders any time through "My Account" after you sign in to your account. With "My Account" on Kalra Creations Handicrafts you can Manage/edit all your personal data like address, phone numbers, email ids Change your password Track the status of your orders See your Wishlist Create Customer Care tickets for your orders and other queries.

What is the estimated delivery time..?

The estimated time of delivery is within 15 to 21 working days for international orders. All orders get shipped within 3 working days from the warehouse.

How do I know my order has been confirmed?

Once your payment has been successfully made, your order is processed immediately. Kalra Creations will send a confirmation mail for your order, to the email address associated with your Kalra Creations account. In this mail you will be provided with a unique Order ID for your reference with our customer service team, a listing of the item/s you have ordered and an expected time of delivery.

Is it possible to order a product that is 'Out of Stock'?

Unfortunately, we do not have these products available for sale currently.

How will the delivery be done?

We process all deliveries through Indian Postal Service and FedEx.